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Voyage Contract, Policies and Terms & Conditions

Voyage Contract

 

The below link is the contract between yourself and Voyage. Please print this off, fill it in and return to the Voyage Office.

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Voyage Policies

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Terms and Conditions

Hours of Admittance

*Please note that the sessions below are generic. Times of sessions differ depending on rooms and areas of Voyage. Please select the room/area of Voyage required in the topic list (e.g. First Steps or Caterpillars) for the correct sessions and times*

7.30 – 8.30 am (Breakfast Session)

8.30 – 11.30 am (Morning Session)

11.30 – 12.30 pm (Lunch Session)

12.30 – 3.00 pm (Afternoon Session)

3.15 – 5.30 pm (After School)

 

 

Age of Admittance

Voyage is insured to provide child care for 0–11 year olds.

Voyage offers before and after school care as well as a holiday club.

 

 

Waiting List

All sessions at Voyage must be booked in advance with the Extended Service Manager,

Mrs. Becky Kenney.

 

 

Holidays

Voyage will be closed during all Bank Holidays and for 2 weeks at Christmas.

 

We close the provision on SOME school inset days for staff training and/or a deep clean. Selected dates will be available during the holidays. Parents/Carers are always notified of the above far in advance.

 

 

Payment and Collection of Fees

Changes regarding child care payments came into effect as of September 2019. Statement of fees will be received via email on or around the 20th of the previous month. We kindly ask that fees are then paid by the 1st of the following month. E.g. September invoice will be sent out on 20th August to be paid by 1st September and so on. If fees are not paid by the 1st, then unfortunately your child/ren will not receive any further care until the amount has been paid in full.

 

 The Extended Services Manager or Head Teacher reserve the right to cancel your place with immediate effect if your fee is not paid promptly or your child is absent from Voyage for one week or more without prior agreement. Parents or carer’s will be expected to pay full fees for the duration of any notice period, regardless of attendance. If your child is absent from Voyage for any reason including illness full fees must be paid. Additional fees for extra sessions will be charged in arrears.

 

Fees should only be paid via 'Parent Pay' whereby an account will be set up and instructions given upon registration.

The fees at Voyage will be revised on an annual basis.

An advanced enrolment fee of £20 per family is required to cover insurance and registration costs and secure your child’s place at Voyage.

 

We require 4 weeks written notice should you wish to decrease or end your child's sessions in Voyage.

 

 

Absence and Sickness

It is vital that you notify the staff at Voyage if your child is going to be absent.

Telephone: 01785 337349 or 01785 337343

Any child suffering from an unknown rash should be kept at home until a doctor’s opinion has been sought. A child suffering from sickness or diarrhoea needs to be kept at home for 48 hours after the symptoms have disappeared. Voyage staff have the right to refuse entry to Voyage if a child is considered to be unwell or infectious.

In the case of an emergency every effort will be made to contact you. Please ensure you keep your contact details updated. If your child suffers a minor accident whilst at Voyage a note will be sent home giving details of the incident.

 

 

Children's Meals and Snacks

All children attending Voyage will have the opportunity to enjoy a healthy snack in

accordance with Flash Ley’s Healthy School Policy.

Children who attend Voyage during Lunch sessions may bring a packed lunch or pay an extra fee of £1.80 (Parent Pay) for a hot school meal.

Breakfast is provided for all children who attend between the hours of 7:30-8:30.

A 'light tea' is also provided for our 0-2 year olds if they attend between the hours of 3:15-5:30.

 

*Any food allergies or dietary requirements necessary for the individual care of your child should be discussed with staff prior to admission*

 

Each child is provided with water which they are encouraged to drink throughout the day, however you can send in a labelled water bottle if required.

 

 

Collection

Please adhere to the agreed collection times for your child. In the event that you are late collecting your child from Voyage a charge will be implemented as follows:

 

£1 per minute for every minute after the agreed collection time. 

 

Staff at Voyage must be informed of any changes to the agreed collection of your child.

Children will not be released from Voyage to a minor or unknown adult.

 

 

Complaints

We encourage an open partnership between home and Voyage and expect all of our pupils, members of staff, parents and carers to listen carefully and respectfully to each other.

Any parent with concerns or complaints regarding Voyage should contact

Mrs Becky Kenney - Extended Services Manager.

 

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